I. Why Do We Need a Professional Agency to Handle Equipment Export Maintenance?

When quality problems occur after equipment is exported, the value of a professional maintenance agency is reflected in four aspects:

• Regulatory Compliance: Accurately handle customs supervision processes such as export declaration and re - import customs declaration
• Process Efficiency: On average, shorten the maintenance cycle by more than 30% (based on the statistical data of the General Administration of Customs in 2022)
• Optimization of logistics: Integrate international transportation, temporary warehousing, bonded maintenance, etc.
• After-sales service: Coordinate multi - party communication among manufacturers, testing institutions, and end - users

II. How to Select a Qualified Maintenance Agent Service Provider?

It is recommended to screen according to the following standards:

• Qualification verification:
  • AEO certified enterprise
  • ISO9001 Quality Management System certification
  • Maintenance qualifications for specific industries (such asMedical Devicesrequiring FDA filing)
• Capacity of service:
  • The area of the bonded maintenance site ≥ 500㎡ (applicable to high - value equipment)
  • At least 3 years ofMachinerymaintenance agency experience

III. What is the Complete Process of Equipment Returning to the Factory for Maintenance?

The standard operating process includes 7 key steps:

1. Overseas Fault Identification Report
2. Confirmation of Maintenance Plan and Spare Parts List
3. Return Shipment Declaration (Original Export Declaration Form Required)
4. Filing for Entering the Bonded Area
5. Implementation of Technical Maintenance
6. Quality Inspection and Certification
7. Re - export Declaration and Logistics Distribution

IV. How to Handle the Tariff of Maintenance Parts Most Reasonably?

According to the latest tariff policy in 2025, it is recommended to adopt the following methods:

• Temporary Import Mode: Pay a deposit and write - off and refund after maintenance
• Bonded Maintenance Mode: Operate within the special customs supervision area and be exempt from taxes and fees
• General Trade Import: Applicable to permanent replacement parts

V. How to Avoid the Legal Risks of Overseas On - site Maintenance?

Three key points must be noted:

• Localized Compliance: Comply with local labor laws and environmental protection regulations
• Technical Access Restrictions: Some countries prohibit non - certified personnel from operating specific equipment
• Protection of intellectual property: Avoid triggering patent infringement during the maintenance process

VI. What are the Main Items Included in the Maintenance Agency Fees?

Typical Cost Composition Ratio (Based on 2025 Industry Research Data):

• Customs Declaration Service Fee (15% - 20%)
• Bonded Warehousing Fee (10 - 30 yuan/㎡/day)
• Technical Inspection Fee (Depending on the complexity of the equipment)
• Emergency Logistics Fee (Air freight premium can reach 300%)

VII. In What Situations is it Necessary to Apply for Maintenance Quality Certification?

Three situations where certification must be obtained:

• Electromechanical equipment related to safety performance (such as pressure vessels)
• Medical diagnostic equipment (Original factory authorization documents required)
• Equipment exported to the EU market (CE certification update)

VIII. How to Optimize Maintenance Costs through Agency Services?

It is recommended to adopt a three - level cost control system:

• Pre - control: Sign an agreement on defining maintenance responsibilities
• In - process control: Select the optimal tariff plan and logistics route
• Post - event analysis: Establish a maintenance cost database (it is recommended to save data for at least 5 years)

IX. What are the Innovations in the Latest Maintenance Agency Models?

In 2025, two major trends emerged in the industry:

• the blockchain traceability system: Uploading maintenance records to the blockchain to improve credibility
• Predictive maintenance agent: Active service based on IoT data

X. How to Handle Maintenance Agency Disputes Most Effectively?

It is recommended to establish a three - level response mechanism:

• Retain the original maintenance records in a timely manner
• Conduct professional mediation through chamber of commerce organizations
• Select an international trade arbitration institution (it is recommended to agree on Singapore or Hong Kong)

Typical cases: A construction machinery exporter, through a professional agent, shortened the original 90 - day maintenance cycle to 45 days, reduced the comprehensive cost by 28%, and at the same time avoided the risk of mis - paying $300,000 in tariffs.